Frequently Asked Questions
PrimeLine
📞 Call us: +1 (689) 316-6650 / 📧 Email: info@getprimeline.com
1️⃣ Do the cameras record 24/7 or in clips?
All our cameras record continuously 24/7. You won’t miss a single moment of footage, and you can access recordings anytime from your phone or computer.
2️⃣ Can I access my cameras remotely?
Yes. You can view live and recorded footage from anywhere using our mobile or desktop app — whether you’re at work, traveling, or just away from home.
3️⃣ Do I need to pay a monthly fee for storage?
No. Our systems include built-in local storage through a DVR or NVR. There are no cloud subscriptions, no monthly fees, and no ongoing costs after installation.
4️⃣ Do I need to sign a long-term contract?
Never. Every Primeline system is a one-time purchase. No contracts, no commitments, no surprises.
5️⃣ Will my cameras work if the internet goes down?
Yes. Your cameras record locally to the DVR/NVR regardless of your internet connection. You only need internet for remote access from your phone.
6️⃣ How long does installation take?
Most installations take between 4 to 8 hours depending on the size of the property and number of cameras. We’ll give you a more accurate estimate after your Live Demo.
7️⃣ Can I add more cameras later?
Yes. Our systems are fully scalable. You can start with the coverage you need now and expand as your property or needs change.
8️⃣ What warranty do you offer?
All equipment includes a manufacturer’s warranty. We also provide a service guarantee on every installation we complete.
9️⃣ What’s the difference between NVR and DVR?
NVR systems work with IP cameras over a network. DVR systems work with analog cameras over coaxial cable. We’ll recommend the right option for your property during your Live Demo.
🔟 Can multiple people access the cameras at the same time?
Yes. Multiple users can view live and recorded footage simultaneously from different devices — phones, tablets, or computers.
1️⃣1️⃣ What is the Live Demo and how does it work?
Before any installation, we bring a professional camera system directly to your property. You’ll see real live footage of your entrances, blind spots, and coverage areas before making any decision. It’s free, takes less than 10min, and there’s no obligation to buy.